1. Reset game progress
Open the game’s Settings → Reset progress and follow the confirmation prompts. This resets local game progress, virtual balances and claimed rewards. Audio and motion preferences are retained. A reset cannot be undone.
2. Remove local app data
In Android, open Settings → Apps → AZTEC GO → Storage → Clear storage. Labels vary by device. This removes local progress and preferences. Uninstalling normally removes local app data as well; device backup or restore settings may affect whether data returns. There is no registered game account to delete.
3. Request deletion of service-side data
Email clarawatkins19832@gmail.com with the subject AZTEC GO data deletion request. State whether you want support correspondence, measurement information, or both deleted. You can request deletion without registering or signing in.
Use the email address you previously contacted us from where possible. For measurement information, we may ask for an app or device identifier to locate the records and coordinate with the provider. Do not send passwords, payment details or identity documents unless a lawful verification need is explained.
We will verify the request, identify the relevant records and arrange deletion where applicable. Requests are handled within the time required by applicable law. If any information must be retained for legal, security or claims-related reasons, we will explain the applicable exception and retention basis.
4. Important distinctions
Resetting or uninstalling the game does not automatically delete support emails or information held by measurement providers. Resetting or deleting your Android advertising ID does not erase earlier records. A deletion request does not necessarily remove local data from your device; follow the steps above for that.
Learn more in our Privacy Policy or contact support.